Friday, November 21, 2008

Woodstoves & Fireplaces Unlimited

You call that customer service? Is exactly what Amy and are saying to each other after being treated horribly by a business we paid a lot of money to for a service.

We recently had a wood pellet stove installed at our house and this was a pretty hefty investment. We put down a deposit to get the date locked in and once the stove was installed, we paid off the rest of the stove in full (or so we thought).

A couple days later we received a call from this particular business (who will remain anonymous) saying that THEY made a mistake in simple addition and we still actually owed them $200. I was like um, what? Are you kidding? We have to pay for YOUR mistake?! And when I told them that this was outrageous they then threatened me by saying that by not paying for THEIR mistake, they would not service our stove? Never have I been so mistreated in my life! We have since paid the bill, attached was a nasty letter saying that we would advertise how bad their customer service was. They have now lost several customers because of this. I hope losing those customers was worth that $200.

Heck with them being anonymous per Amy!

Woodstoves & Fireplaces Unlimited
193 E Grove St, Middleboro - (508) 947-8835

3 comments:

amy said...

Woodstoves & Fireplaces Unlimited
193 E Grove St, Middleboro - (508) 947-8835

I do not wish for them to remain anonymous! they suck!

Sarah S said...

I agree, you don't have to keep them anonymous - I once posted a blog about horrible service I received at a restaurant and my negative review came up first in the search results (put their name in the title of your blog!)

Stephen Boyajian said...

We used the same place when we still lived in Raynham (we had 2 pellet stoves).

One of them had problems and they were terrible at fixing it. We finally found someone else.

There is a place in Taunton that sells pellets cheaper .. not sure where you get yours, but I'll get the info from my folks.